We are presently not able to accommodate same- or next-day urgent care visits for new clients. If you have not been to one of our hospitals before and have a sick pet that needs immediate attention, please reach out to a local urgent care center.
We release a limited number of new client appointments each week to make sure that we can support the wellness and urgent care needs of our existing patients. If you have any questions or need assistance, please call or text us at 757-960-6977 or e-mail [email protected].
Please email any electronic medical records to [email protected] or text pictures of vaccine history to 757-960-6977. We are also happy to call previous provider(s) on your behalf to obtain full medical records for your pets. Thank you!
Our client service representatives will reach out to you within one business day of submitting your form to assist with scheduling. We collect a $75 deposit for all new client appointments, which will cover your pet's first doctor exam. We need to receive the deposit within 72 hours of scheduling this exam to fully reserve your appointment. This fee is refundable if for any reason you cancel the appointment with at least 24 hours' notice. If your pet enrolls in a wellness plan, the deposit can be used towards their care plan.